By Isabelle Paradis
President, HOT TELECOM
As key actors in the telecom industry, we are central in creating a new world order that reaches well beyond the connectivity needs of the GIGA society. We are building a world where everything is about digital technology, networks, devices, content and social interaction.
With the advent of Artificial Intelligence, we are even pushing our own evolution to its limits, with the creation of digital humans, or robots. The primary objective of this new world is honorable and necessary - economic growth and the betterment of human kind in its entirety.
But what is important to realize is that ‘digital’ is much more a new way of doing things rather than an actual thing. It is changing every facet of our lives, from the way we are educated, to the way we socialize, work, conduct our businesses and soon even the way we travel - with self-driving cars.
In reality, we have barely begun to understand the full implications of this new digitized lifestyle and economy. But the key to remember here is that it is a ‘HUMAN’ revolution and therefore humans should be kept at the center of the equation.
This will require a true balancing act between pushing technology to its limits, while making sure the digital experience is not there just because it can, but that it actually has a positive impact on each of our lives.
It is therefore imperative that this revolution be fully inclusive and tailored to all who are part of today’s society - the young, the old, men, women, formally educated and those with life experience alone. From my point of view, this can only be achieved by ensuring that the following three key values are made an integral part of this journey:
Self-control of the digital experience
We must ensure that the experience we deliver is made-to-measure to customers’ specific requirements, and at all times - at work, at home or when travelling. This can only be achieved by giving control to the end-user so they can build their own digital experience in real-time.
Democratization of innovation
The public needs to have a say in the business models, products and services offered to them, as in the digital era, it is the people who create the value. So businesses need to begin democratizing decision making to include their customers in the design process.
Inclusion and diversity in the workforce
Finally, last but not least, it is imperative that all level of the workforce (from C-Level to the support staff) involved in creating the digital world be representative of our society. This means encouraging diversity and giving women key roles in its foundation.
I have conducted interviews with five exceptional telecom lady commanders, who are dancing to a different beat to lead the digital transformation in a balanced manner. Women who are influencing technology, marketing, innovation and education and therefore pivotal to the success of our industry. Read on and be inspired!
About the Author:
Isabelle Paradis, President of HOT TELECOM is an international telecoms expert, with over 20 years working experience in the Americas, Europe, Asia and Africa.
HOT TELECOM has been serving global operators, governments, equipment vendors and telecom investors for over 10 years, providing leading edge market research and consulting services to industry leaders around the globe.
For more information on our HOT INTERVIEWS program, please contact Isabelle Paradis at: firstname.lastname@example.org or at +1 514 270 1636